Thank you for shopping at The Silly Scientist! We are committed to ensuring your satisfaction and making sure you are happy with our games! If you find yourself dissatisfied with your purchase, we are here to assist you.

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Unless exceptions apply, you may be eligible to withdraw from your purchase within the period specified below (generally 14 days), for any reason and without justification. You can learn more about the withdrawal conditions within this section.

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1. General terms​

To return your product, please contact us at info@thesillyscientist.com.

 

Returned items must be unused, in the same condition that you received them, and in their original packaging. More specifically, the seal of the game(s) must be unbroken.

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2. EU customers​

Unless any of the below-listed exceptions are applicable, users who are European consumers are granted the statutory withdrawal right under EU rules, to withdraw from contracts entered into online (distance contracts) within the specified period applicable to their case, for any reason and without justification.

 

Users that do not fit this qualification, cannot benefit from the rights described in this section. The consumer shall only be liable to the seller for any diminution in the value of the goods resulting from handling the goods in a manner other than that necessary to acquaint themselves with the nature, characteristics and functionality of the goods.

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a. Exercising the right of withdrawal

To exercise their right of withdrawal, users must send to the owner an unequivocal statement of their intention to withdraw from the contract.

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To this end, users may use the model withdrawal form available from within the 'definitions' section of the general terms and conditions. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, users must send the withdrawal notice before the withdrawal period expires.

 

b. When does the withdrawal period expire?

Regarding the purchase of goods, the withdrawal period expires 14 days after the day on which the user or a third party – other than the carrier and designated by the user – takes physical possession of the goods.

 

Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the withdrawal period expires 14 days after the day on which the user or a third party – other than the carrier and designated by the user – acquires physical possession of the last good, lot or piece.

 

c. Effects of withdrawal

Users who correctly withdraw from a contract will be reimbursed by The Silly Scientist for all payments made to The Silly Scientist, including, if any, those covering the costs of delivery.

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Upon receipt of your item, we will conduct an inspection and inform you that we have received the returned item. Post-inspection, you will be promptly notified regarding the status of your refund. If approved, the reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which The Silly Scientist is informed of the user’s decision to withdraw from the contract. Unless otherwise agreed with the user, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the user shall not incur any costs or fees as a result of such reimbursement.

 

On the purchase of physical goods

Unless The Silly Scientist has offered to collect the goods, users shall send back the goods or hand them over to The Silly Scientist, or to a person authorised by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until users have supplied evidence of having returned the goods, whichever is the earliest.

 

Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

 

The costs of returning the goods are borne by the user. We recommend using a trackable shipping service or purchasing shipping insurance as we do not guarantee that we will receive your returned item.

 

3. UK customers

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a. Right to cancel

Unless exceptions apply, users who are consumers in the United Kingdom have a legal right of cancellation under UK law and may be eligible to withdraw from contracts made online (distance contracts) within the period specified below (generally 14 days), for any reason and without justification.

 

Users that do not qualify as consumers cannot benefit from the rights described in this section. Users can learn more about the cancellation conditions within this section.

 

b. Exercising the right to cancel

To exercise their right to cancel, users must send The Silly Scientist an unequivocal statement of their intention to withdraw from the contract. To this end, users may use the model withdrawal form available in the 'definitions' section of the general terms and conditions. Users are, however, free to express their intention to withdraw from the contract by making an unequivocal statement in any other suitable way. In order to meet the deadline within which they can exercise such right, users must send the withdrawal notice before the cancellation period expires.

 

c. When does the cancellation period expire?

Regarding the purchase of goods, the cancellation period expires 14 days after the day on which the user or a third party – other than the carrier and designated by the user – takes physical possession of the goods.

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Regarding the purchase of several goods ordered together but delivered separately or in case of purchase of a single good consisting of multiple lots or pieces delivered separately, the cancellation period expires 14 days after the day on which the user or a third party – other than the carrier and designated by the user – acquires physical possession of the last good, lot or piece.

 

d. Effects of cancellation

Users who correctly withdraw from a contract will be reimbursed by The Silly Scientist for all payments made to The Silly Scientist, including, if any, those covering the costs of delivery.

 

Upon receipt of your item, we will conduct an inspection and inform you that we have received the returned item. Post-inspection, you will be promptly notified regarding the status of your refund. If approved, the reimbursement shall be made without undue delay and, in any event, no later than 14 days from the day on which The Silly Scientist is informed of the user’s decision to withdraw from the contract. Unless otherwise agreed with the user, reimbursements will be made using the same means of payment as used to process the initial transaction. In any event, the user shall not incur any costs or fees as a result of such reimbursement.

 

On the purchase of physical goods

Unless The Silly Scientist has offered to collect the goods, users shall send back the goods or hand them over to The Silly Scientist, or to a person authorised by the latter to receive the goods, without undue delay and in any event within 14 days from the day on which they communicated their decision to withdraw from the contract.

The deadline is met if the goods are handed to the carrier, or otherwise returned as indicated above, before the expiration of the 14-days-period for returning the goods. The reimbursement may be withheld until reception of the goods, or until users have supplied evidence of having returned the goods, whichever is the earliest.

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Users shall only be liable for any diminished value of the goods resulting from the handling of the goods outside of that which is necessary to establish their nature, characteristics and functioning.

 

The costs of returning the goods are borne by the user. We recommend using a trackable shipping service or purchasing shipping insurance as we do not guarantee that we will receive your returned item.

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4. Questions about your order​

If you have any further questions about your order and its delivery or shipment, please contact us at info@thesillyscientist.com.